#THE NIGHT TIME MANAGER PROFESSIONAL#

Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy. Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.

Īct as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

#THE NIGHT TIME MANAGER PROFESSIONAL#

Maintain a professional and high quality service oriented environment at all times.

Ĭheck accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.

Ĭonduct Briefing for all staff during Night Shift.ĭirect and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. NIGHT MANAGER DUTIES AND RESPONSIBILITIES:

The night time manager